User Service Agreement
Preamble
This User Service Agreement (hereinafter referred to as the "Agreement") is entered into by and between you (hereinafter referred to as the "User" or "Party B", also referred to as "Party B" in Part I "Essential Terms of the Formatted Agreement") and Mantle Games (hereinafter referred to as "Mantle Games" or "Party A"), regarding the products and services (including Mantle Games' websites and the mobile game services and other network services currently provided and potentially to be provided by Mantle Games in the future, collectively referred to as the "Products and Services") provided by Mantle Games on its and/or its affiliates' mobile gaming platforms.
If you enter the user registration page of the Mantle Games website or its games, confirm that you have read and agreed to the terms of this Agreement and complete registration, or otherwise obtain and use the Products and Services provided by Mantle Games, it shall be deemed that you have read the contents of this Agreement in detail and agree to abide by its terms. You may no longer refuse to perform this Agreement on the grounds of not understanding its contents. Therefore, please read carefully and fully understand the terms, especially the terms on exemption or limitation of liability, jurisdiction and applicable law, and separate agreements for activating or using certain services. Mantle Games will highlight terms that limit or exempt liability, and other terms that require your special attention, in bold orange text. To protect your rights, please read the entire Agreement before registering to use the various Products and Services provided by Mantle Games. Furthermore, pursuant to Article 17, Mantle Games has the right to amend and update this Agreement from time to time, and you agree to check for the latest version periodically.
Part I: Essential Terms of the Formatted Agreement
Account Registration
1.1 Party B warrants that it registers as a user of Party A using its true identity, guarantees that the provided personal identity information is true, complete, and valid, and assumes corresponding legal responsibility for the provided information in accordance with legal provisions and the terms of this Agreement.
1.2 After Party B registers as a user of Party A using its true identity, if it needs to modify the provided personal identity information, Party A shall provide such service promptly and effectively.
Use and Safekeeping of User Accounts
2.1 In accordance with the Essential Terms, Party A has the right to review whether the identity information provided by Party B during registration is true and valid, and shall actively take reasonable technical and managerial measures to ensure the security and effectiveness of the user account; Party B has the obligation to properly safeguard its account and password, and to use its account and password correctly and securely. Either party failing to fulfill the above obligations, resulting in situations such as loss of account password or account theft, and causing damage to the civil rights of Party B or others, shall bear the resulting legal liability.
2.2 Party B legally enjoys rights and assumes responsibilities for actions conducted after logging into the account.
2.3 If Party B discovers that its account or password is being used illegally by others or there are signs of abnormal use, it shall promptly notify Party A according to the methods published by Party A, and has the right to request Party A to take measures to suspend the login and use of the account.
2.4 If Party A takes measures to suspend the login and use of Party B's account upon Party B's notification, Party A shall require Party B to provide and verify valid personal identification information consistent with the registered identity information.
2.4.1 If Party A verifies that the provided valid personal identification information is consistent with the registered identity information, it shall promptly take measures to suspend the login and use of the account.
2.4.2 If Party A violates the terms of clause 2.4.1 by failing to take timely measures to suspend the login and use of the account, and thus causes losses to Party B, it shall bear corresponding legal liability.
2.4.3 If Party B fails to provide its valid personal identification documents or the provided documents are inconsistent with the registered identity information, Party A has the right to refuse Party B's aforementioned request.
2.5 When Party B provides valid personal identification information consistent with the registered identity information to safeguard its legitimate rights and interests, Party A shall provide necessary assistance and support, such as proof of account registration and original registration information, and provide relevant evidence and information to administrative and judicial authorities as needed.
2.6 Party B assumes full responsibility for the legality of the source of funds for recharges and consumption within the account, guarantees the legality of the fund sources, shall not unauthorizedly trade game virtual items and other value-added services with third parties outside the Mantle Games platform, or obtain game virtual items and other value-added services from third parties through purchase, gift, or other means. If there are abnormal third-party transactions related to the Party B account or disputes concerning the source of funds for in-game payments to Party A, Party A has the right to submit the information of the Party B account to relevant public security and judicial departments. Party B has the obligation to explain the situation to these departments. Any resulting legal liabilities shall be borne solely by Party B. If Party A suffers losses, Party B shall also bear compensation liability. Furthermore, Party A has the right to take corresponding restrictive measures against the involved game virtual items, game characters, and Mantle Games account in accordance with clauses 6.14, 6.15, and 6.16 of this Agreement.
Suspension and Termination of Services
3.1 If Party B publishes illegal information, seriously violates social morality, or engages in other acts prohibited by laws, Party A shall immediately terminate the provision of services to Party B.
3.2 If Party B engages in improper conduct while using Party A's services, Party A has the right to terminate the provision of services to Party B. The specific circumstances of such improper conduct must be clearly stipulated in this Agreement or fall under prohibited acts explicitly notified by Party A in advance that warrant service termination; otherwise, Party A may not terminate services to Party B.
3.3 If Party B provides false registration identity information or violates this Agreement, Party A has the right to suspend the provision of all or part of the services to Party B; Party A shall notify Party B of the suspension and inform the suspension period, which should be reasonable. Upon expiry of the suspension period, Party A shall promptly resume services to Party B.
3.4 If Party A suspends or terminates the provision of part or all of the services to Party B pursuant to this article, Party A shall bear the burden of proof.
User Information Protection
4.1 When Party A requires Party B to provide information related to its personal identity, it shall first disclose its privacy protection policy and personal information utilization policy to Party B in a clear and conspicuous manner, and take necessary measures to protect the security of Party B's personal information.
4.2 Party A shall not provide, disclose, or share personal identity information such as name, valid personal ID number, contact information, home address, etc., from Party B's registration details to any third party without Party B's permission, except in the following circumstances:
4.2.1 Disclosure is authorized by Party B or Party B's guardian;
4.2.2 Disclosure is required by relevant laws and regulations;
4.2.3 Disclosure is required by judicial or administrative authorities based on statutory procedures;
4.2.4 When Party A needs to disclose user information to file a lawsuit or arbitration against Party B to protect its legitimate rights and interests (intellectual property and other rights);
4.2.5 When providing Party B's personal identity information is necessary to comply with the lawful requests of Party B's guardian.
Part II: Product and Service User Terms
1. Service Content
1.1 The specific content of Mantle Games' Products and Services is provided by Mantle Games based on actual circumstances, such as online games, forums (BBS), chat rooms, email, etc. Mantle Games reserves the right to change, interrupt, or terminate any part or all of the Products and Services at any time.
1.2 When providing Products and Services, Mantle Games may charge certain fees to some users. In such cases, clear prompts will be displayed on the relevant pages. If users do not agree to pay such fees, they can choose not to accept the corresponding Products and Services.
1.3 Mantle Games provides Products and Services to users by connecting server-side equipment to the Internet. Apart from this, all equipment related to the Products and Services (e.g., computers, modems, and other devices related to Internet access) and associated costs (e.g., telephone charges and Internet access fees paid for connecting to the Internet) shall be borne by the user.
1.4 Users shall use genuine software to receive Products and Services. Software costs shall be borne by the user.
2. Account Name and Password
1. Upon reading and agreeing to this Agreement and successfully completing registration, the user becomes a registered user of Mantle Games and obtains a Mantle Games user account (hereinafter referred to as the "Mantle Games Account"). The Mantle Games Account name cannot be changed after registration, but the corresponding password can be modified through the customer service provided by Mantle Games.
2. The user has the obligation to properly safeguard its account and password, and to use them correctly and securely. To protect the security of user accounts and passwords, Mantle Games will take technical and managerial measures to ensure the security and effectiveness of user accounts. However, this does not exempt or reduce the user's obligation to properly safeguard its account and password and use them correctly and securely. It is prohibited to sell, transfer, lend, or share the Mantle Games Account or password with others. If the user fails to fulfill the obligations under this clause, resulting in loss of account password, account theft, etc., and causing damage to the civil rights of the user, Mantle Games, its affiliates, and third parties, the user shall bear the resulting legal liability, and Mantle Games shall not bear any responsibility.
3. If the user discovers that its Mantle Games Account or password is being used illegally or there are signs of abnormal use, it should promptly notify Mantle Games according to the methods published by Mantle Games from time to time and has the right to request Mantle Games to take measures to suspend the login and use of the account. Mantle Games will decide whether to suspend the user's account login and use based on the user identity verification results.
4. Minors under the age of eighteen must read this Agreement accompanied by their parents (or guardians) before applying to register a Mantle Games Account. They may only apply to register a Mantle Games Account, use the Products and Services provided by Mantle Games, or make payments to Mantle Games after obtaining the full consent of their parents (or guardians) to all terms of this Agreement and the minor's use of the Products and Services and payments to Mantle Games. If a minor impersonates an adult to register, obtain, or use a Mantle Games Account, use the Products and Services, or make payments to Mantle Games, causing losses to Mantle Games (including but not limited to refunds, administrative penalties, loss of reputation, etc.), the minor's parent (or guardian) shall provide full compensation. Meanwhile, Mantle Games has the right to immediately take any legal measures to restrict such account and the game accounts associated with it, including but not limited to temporarily or permanently freezing the account, and partially or completely terminating the provision of Mantle Games' various Products and Services. Mantle Games has the right to use the personal identity information submitted by the user as the basis for judging whether the user is a minor.
3. Account Registration Information
1. Providing Registration Information
(1) When applying for a Mantle Games Account (or when supplementing information after registration), the user shall provide Mantle Games with the latest, detailed, and accurate personal registration information. The aforementioned personal registration information includes: the user's Mantle Games Account name, password, and all information entered when registering the Mantle Games Account (or when supplementing/updating account information). The user hereby warrants that it registers as a user of Mantle Games using its true identity, guarantees that the provided personal identity information is true, complete, and valid, and assumes corresponding legal responsibility for the provided information in accordance with legal provisions and the terms of this Agreement.
(2) All personal registration information provided by the user may be used by Mantle Games as the basis for determining the association of the Mantle Games Account and identifying the user's identity. The user agrees to provide proof materials of such information upon Mantle Games' request for verification purposes.
(3) If the information provided by the user to Mantle Games is inaccurate, untrue, illegal, invalid, has changed but not been updated timely, or is misleading in any way, Mantle Games has the right to suspend or terminate the user's use of any services provided by Mantle Games until the user provides information that meets the requirements. Mantle Games has the right to review whether the identity information provided by the user during registration is true and valid, and shall actively take reasonable technical and managerial measures to ensure the security and effectiveness of the user account; the user has the obligation to properly safeguard its account and password, and to use them correctly and securely. Either party failing to fulfill the above obligations, resulting in loss of account password, account theft, etc., and causing damage to the rights of the other party or others, shall bear the resulting legal liability.
2. Querying Registration Information
Users have the right to access and review their registration information and personal information at any time by logging into the official Mantle Games website and accessing the "User Center" page.
3. Modifying Registration Information
Users can update or modify the information provided during registration at any time by logging into the Mantle Games "User Center" or other available channels announced by Mantle Games at that time. Mantle Games shall provide this service promptly and effectively. However, the real name, ID number filled in during Mantle Games Account registration (or when supplementing information), and the Mantle Games Account name itself, generally cannot be modified after successful account registration (or after supplementing information) without special reasons. Please fill in all types of registration information carefully.
4. The user agrees that all data, information, and records related to their Mantle Games Account (including but not limited to login records, post-login behavior records, point card information, etc.) shall be based on the data recorded by Mantle Games' systems.
4. Information Disclosure and Protection
1. The registration information described in Article 3, as well as non-public information stored within Mantle Games' control when the user uses the Products and Services (collectively referred to as "User Information"), shall be disclosed and protected according to the terms of this article.
2. The user understands and agrees that, in order to provide better Products and Services, when the user voluntarily chooses to use Mantle Games' Products and Services or expressly agrees to provide information, Mantle Games may collect User Information and may analyze and integrate this information. The user understands and agrees that when using Mantle Games' Products and Services, the server may automatically record some User Information, which will become part of Mantle Games' trade secrets.
3. Protecting user privacy (especially that of minor users) is a basic principle of Mantle Games. Mantle Games consistently and actively takes reasonable technical and managerial measures to ensure the security and confidentiality of User Information.
4. Except for the circumstances listed below, Mantle Games guarantees not to disclose or provide personal identity information such as name, valid personal ID number, contact information, home address, etc., to the public or any third party. The exceptions are as follows:
(1) The user (or the user's guardian) requires or agrees to the disclosure of User Information;
(2) Disclosure is required by relevant laws and regulations;
(3) Disclosure is required by judicial or administrative authorities based on statutory procedures;
(4) Disclosure is necessary when Mantle Games needs to file a lawsuit or arbitration against the user to protect its legitimate rights and interests (intellectual property and other rights);
5. In order to provide Products and Services to users normally, Mantle Games may need to transmit part of the User Information to Mantle Games' technical service providers, Mantle Games' affiliates, or other third parties. Under the premise that these third parties undertake to assume at least the same level of confidentiality obligations as Mantle Games, Mantle Games will transmit User Information to these third parties, which the user understands and agrees to.
6. Without disclosing individual user privacy data, Mantle Games has the right to conduct technical analysis on the entire user information database and commercially utilize the analyzed and organized user database.
7. Mantle Games will take commercially reasonably feasible measures to protect the security of users' personal information. Mantle Games uses generally available security technologies and procedures to protect users' personal information from unauthorized access, use, or disclosure.
5. Basic Rights of Users
1. Users may use the Products and Services provided by Mantle Games in accordance with this Agreement and other rules published and amended by Mantle Games from time to time.
2. Users may voluntarily choose to bind their mobile phone number to the Products and Services provided by Mantle Games to receive content such as game activities and promotional information from Mantle Games in a timely manner. The methods by which Mantle Games provides content include but are not limited to SMS and customer service telephone promotions.
3. Users have the right to supervise whether Mantle Games and its staff provide Products and Services to users according to the standards published by Mantle Games during their use of Mantle Games' Products and Services, and may also submit opinions and suggestions related to the Products and Services to Mantle Games at any time.
4. If the user disagrees with the terms of this Agreement, or objects to the terms later modified or updated by Mantle Games, or is dissatisfied with the Products and Services provided by Mantle Games, the user may choose to stop using Mantle Games' Products and Services at any time. If the user chooses to stop using Mantle Games' Products and Services, Mantle Games will no longer have any obligations or liabilities to the user.
6. User Code of Conduct
1. The user agrees to regulate their behavior in accordance with the various rules, including this Agreement, issued or changed by Mantle Games from time to time, thereby accepting and using Mantle Games' Products and Services. The user legally enjoys rights and assumes responsibilities for actions conducted under their account after login. The user further agrees that in case of violation of these rules, they will bear the consequences of violation and liability for breach of contract in accordance with the provisions of clauses 6.14, 6.15, Article 14, and other relevant clauses of this Agreement.
2. During the use of the Mantle Games Account, the user must comply with laws and regulations related to Internet information release and the generally applicable general ethics and etiquette of the Internet. The user will be solely responsible for the content of the information they publish. The various types of information published by the user shall not contain the following content:
(1) Violating the basic principles established by the constitution;
(2) Endangering national security, leaking state secrets, subverting state power, or undermining national unity;
(3) Harming national honor and interests;
(4) Inciting ethnic hatred, ethnic discrimination, or undermining ethnic unity;
(5) Undermining national religious policies, promoting cults and feudal superstitions;
(6) Spreading rumors, disrupting social order, or undermining social stability;
(7) Spreading obscenity, pornography, gambling, violence, murder, terror, or inciting crime;
(8) Insulting, defaming, or maliciously verbally attacking others, infringing upon the legitimate rights and interests of others;
(9) Infringing upon any third party's intellectual property rights or public/private rights;
(10) Violating humanistic morality or customs;
(11) Disrupting the normal order of the game;
(12) Containing other content prohibited by laws and administrative regulations.
3. The user's Mantle Games Account name, in-game character names, guild names, etc., shall comply with the principles of legality and healthiness. The use of names involving, but not limited to, race, religion, politics, national leaders, obscenity, vulgarity, defamation, intimidation, fraud, offensiveness, insult, potential misunderstanding, prohibited drugs, etc., is not permitted.
4. Users shall be responsible for their words and actions in the game, and shall not, in particular:
(1) Spread or disseminate vulgar or indecent information through any means or behavior;
(2) Spread or disseminate false information by impersonating the platform or game system to other users through any means or behavior;
(3) Cause disputes through any means or channels;
(4) Spread, disseminate, or use private servers, trojans, cheats, viruses, and related information through any means or behavior;
(5) Spread or disseminate information about power-leveling services through any means or behavior;
(6) Spread or conduct offline trading of game accounts, virtual currency, or virtual items through any means or behavior, other than the trading channels provided by Mantle Games;
(7) Mass disseminate identical, similar phrases or meaningless text, or any information unrelated to the Mantle Games platform and its games;
(8) Advocate or incite violent behavior outside the game virtual world;
(9) Disclose any game world or real-world information of other users, non-users, or Mantle Games platform employees;
(10) Promote or publish illegal information, information contrary to social morality, or information detrimental to spiritual civilization construction, including but not limited to pornography, gambling, cults, terrorism, etc.;
(11) Spread any type of advertising information and advertising links through any means or behavior;
(12) Publish remarks or information that slanders or attacks Mantle Games;
(13) Other remarks or behaviors that do not comply with laws and regulations, social morality, or game rules.
5. Users shall not interfere with or hinder the normal provision of Products and Services by Mantle Games, and in particular shall not:
(1) Attack or invade Mantle Games' website servers or overload the website servers;
(2) Crack or modify the client programs provided by Mantle Games for users to download;
(3) Attack or invade Mantle Games' game servers or game server-side programs or overload the game servers;
(4) Unreasonably interfere or hinder others from using the Products and Services provided by Mantle Games;
(5) Use program vulnerabilities and errors (Bugs) to disrupt the normal progress of the game or spread such vulnerabilities or errors (Bugs);
(6) Directly or indirectly use game Bugs (including vulnerabilities or unreasonable phenomena in the game system, programs, settings, etc.) or program vulnerabilities to gain benefits or disrupt game order, or use Bugs or vulnerabilities for personal purposes;
(7) Make, use, publish, or spread any form of auxiliary tools or programs that hinder game fairness (referring to any files or programs used to gain advantages in the game but do not belong to the Mantle Games platform or the respective game software), including cheating-type cheats and related auxiliary cheats, etc. (Cheats refer to all programs independent of the game software that can affect game operations, values, and balance, including but not limited to automatic monster fighting, automatic leveling, automatic potion use, automatic quest completion, speed acceleration, or operations beyond the game's set scope);
(8) Modify the client program to change, add, or reduce the functions pre-set by Mantle Games, or cause the data sent by the client to the server to be abnormal in any way.
(9) Obtain the source code of the client program through means such as reverse compilation.
6. Users shall not disrupt game order, and in particular shall not:
(1) Stay at special locations or sensitive areas for extended periods (including but not limited to event registration NPCs, "immigration envoys," teleporters, teleport points, etc.), interfering with other users' games;
(2) Engage in malicious PK, extortion, blackmail, etc.;
(3) Threaten to engage in or incite other users or non-users to participate in non-normal game content activities (including but not limited to protests, gathering to cause trouble, etc.);
(4) Use characters with similar nicknames to impersonate other users' friends, impersonate NPCs or official roles, etc., to engage in fraud inside or outside the game.
7. Users can communicate with Game Masters (hereinafter referred to as "GMs"), but when communicating with GMs, they shall not engage in the following behaviors:
(1) Impersonate the system or GM;
(2) Deceive or attempt to deceive the GM, including but not limited to misleading the GM, refusing to provide information, providing false information, and any attempt to "scam" the GM;
(3) Violate or ignore prompts made by the GM. In the game, to ensure the common interests of most users and maintain normal game order, GMs may prompt users to perform certain operations or stop performing certain operations. Users shall not ignore or obstruct this work;
(4) Interfere with the GM's work. Interference includes but is not limited to: asking the GM for any game virtual items (including but not limited to virtual currency, game items, etc.), frequently paging the GM or sending requests without substantive content, repeatedly sending help requests to the GM that have been answered or resolved;
(5) Insult, threaten, or maliciously attack the GM.
8. Users must keep their account and password safe. Consequences resulting from the user's own reasons leading to the disclosure of the account and password shall be borne solely by the user.
9. Users may only use the Products and Services provided by Mantle Games in a personal capacity. Users may not use the Products and Services provided by Mantle Games for commercial purposes, nor may they use Mantle Games' Products and Services for sales or other commercial activities.
10. Unless obtaining written permission from Mantle Games, users may not seek commercial benefits from any Products and Services provided by Mantle Games and any content therein, including but not limited to acting as an intermediary for game item transactions and charging intermediary fees, selling game items for profit, etc.
11. Users shall not use the Products and Services provided by Mantle Games to engage in the following activities:
(1) Accessing computer information network systems or using computer information network system resources without permission;
(2) Deleting, modifying, or adding to computer information network functions without permission;
(3) Deleting, modifying, or adding to the data and applications stored, processed, or transmitted in computer information networks without permission;
(4) Intentionally creating or spreading destructive programs such as computer viruses;
(5) Other activities endangering the security of computer information networks.
12. The user agrees that the monitoring data within the game program shall serve as the basis for determining whether the user has engaged in cheating behaviors using methods such as cheat programs.
13. If Mantle Games detects abnormal user behavior or data, it may observe and record such user behavior, and use the observation and recording results as the basis for determining whether the user has violated this Code of Conduct.
Mantle Games actively protects the security of user accounts, virtual items, and virtual currency. To this end, Mantle Games strictly combats account theft and related behaviors. When Mantle Games discovers or suspects the existence of account theft and related behaviors including but not limited to the following, it has the right to handle the matter according to the circumstances in accordance with clauses 6.14, 6.15, 6.16, Article 14, and other relevant provisions of this Agreement. Simultaneously, Mantle Games reserves the right to pursue further legal action:
(1) Stealing accounts;
(2) Stealing virtual items;
(3) Stealing virtual currency;
(4) Stealing accounts and/or passwords;
(5) Item transfers under abnormal IP addresses;
(6) Other account theft and related behaviors.
To maintain game fairness and order, even if the user did not actively participate in account theft, if the user's items originate from account theft or related behaviors, Mantle Games has the right to independently decide to reclaim or freeze items and accounts involved in theft. The user should cooperate with Mantle Games' investigation into account theft and related behaviors. The user should consciously maintain game order. If Mantle Games discovers or suspects false reports of account theft, it has the right to handle the matter according to the circumstances in accordance with clauses 6.14, 6.15, 6.16, Article 14, and other relevant provisions of this Agreement.
14. If the user violates the User Code of Conduct described in this article, Mantle Games has the right, depending on the severity of the behavior, to impose one or more of the following consequences on the user, who shall bear these adverse consequences:
(1) Warning: A warning is an educational measure for minor violations of game policies, used as a method for normal game management.
(2) Mute: Restricting part or all of the violator's chat channels, forcibly suspending the online chat function of the violator's character, preventing the character from chatting with other users until the penalty expires or is lifted.
(3) Forced Offline: Forcibly disconnecting the violator from the current game, ending the current game session.
(4) Account Suspension: Temporarily or permanently suspending the violator's right to log into a certain game using their Mantle Games Account.
(5) Temporary Isolation: Moving the violator's game character to a special game scene, restricting some game operations until the penalty expires or is lifted.
(6) Character Deletion: Deleting the violator's character file in a specific game world, preventing the character from reappearing.
(7) Account Deletion: Permanently terminating the violator's right to log into the Mantle Games platform using their Mantle Games Account, including but not limited to permanent blocking of all data in the game database such as user registration information, character information, levels, items, game currency, etc.
(8) Reclaiming Virtual Items: Reclaiming game virtual items obtained by the violator through fraud or other violations, including but not limited to game virtual currency and virtual items.
(9) Name Change: Forcibly changing the violator's forum nickname, game character name, guild name, etc.
(10) Dissolving Organizations: Dissolving guilds, clubs, and other organizations established by the violator.
(11) Deducting Values: Deducting game character numerical values, including but not limited to character level, money, experience, etc.
(12) IP Ban: Temporarily or permanently prohibiting the violator from logging into a specific server of a game from an abnormal IP address.
(13) Legal Liability: If the violator's improper actions cause harm to others or Mantle Games, or violate existing laws, the violator shall bear corresponding civil, administrative, and/or criminal liabilities according to law. For example, if the user infringes upon a third party's intellectual property or other rights during the game leading to claims by the rights holder, the user shall be directly responsible.
15. To protect the interests of all players who abide by the game rules, maintain the fairness and order of the Products and Services provided by Mantle Games, and protect the security of user account information and the legality of the source of funds for user recharges and consumption, Mantle Games will strictly combat and penalize any recharge or other transactions conducted by users on any platform not pre-approved by Mantle Games.
Once verified, Mantle Games has the right to take various measures depending on the specific circumstances, including but not limited to one or more of the following:
(1) Warning, freezing, or deducting values (values include but are not limited to game character level, virtual currency, items, equipment, experience points, etc.);
(2) Temporary or permanent ban from logging in;
(3) No compensation will be provided for issues caused by illegal recharges, such as recharge failure to account, or non-issuance of virtual currency or items.
16. If the user violates the User Code of Conduct described in this article, Mantle Games also has the right to demand that the violator assume liability for breach of contract towards Mantle Games, including but not limited to restoration of the original state, elimination of effects, compensation for direct and indirect losses or additional costs incurred by Mantle Games, and after Mantle Games first bears administrative penalties or tort liability for damages caused by the violator's actions, Mantle Games may seek recourse from the violator.
7. Game Management
1. Game Masters (GMs)
(1) Game Masters (GMs) are Mantle Games online staff responsible for maintaining and managing the order of the game virtual world.
(2) GMs will not interfere with the normal order of the game, will not ask for users' personal information and passwords in any way, and are not responsible for resolving private disputes between users or answering questions about game strategies or tips.
(3) Users should respect, understand, and cooperate with GMs' work in the game. If they have any opinions, they should appeal and report through the dedicated mailbox to the customer service center.
2. Game Information Transfer. Mantle Games has the right to split or merge game servers based on the provision status of Products and Services. Without substantial harm to users' game rights and interests, Mantle Games has the right to transfer users' character information and role profiles in the game to other game servers.
3. Parental Control System. Mantle Games complies with national policies and has established a "Minor Parental Control System" for certain specific games. When using the Products and Services, parents (guardians) should, in their capacity as guardians, judge whether the Products and Services are suitable for minors. If the user is under 18 years of age (or if Mantle Games cannot identify the user's age), the user will be subject to the "Minor Parental Control System." Mantle Games has the right to restrict the game accounts created or used by the user associated with their Mantle Games Account according to relevant rules and parental requests, including but not limited to temporarily or permanently freezing the account, and partially or completely terminating the provision of various Products and Services by Mantle Games.
4. Anti-Addiction System
(1) If the user is under the legal age (or if Mantle Games cannot identify the user's age), the user's activities within the game will be monitored by the "Game Anti-Addiction System"; if the user has more than one Mantle Games Account, this "Game Anti-Addiction System" will apply to all of the user's Mantle Games Accounts simultaneously;
(2) The "Game Anti-Addiction System" will strictly limit the online game service time for minor users according to national regulations and relevant notices. Minors can only obtain online game services from 8 PM to 9 PM on Fridays, Saturdays, Sundays, and statutory holidays. At other times, minors are not allowed to obtain online game services in any form. In addition, the "Game Anti-Addiction System" may also suspend the recharge, payment, and related cash consumption functions for accounts certified as minor users until the minor user reaches 18 years of age, at which point the restricted account functions will be automatically restored. Specific details are subject to announcements on the Mantle Games official website or within the game.
(3) Users need to provide true and complete information to allow Mantle Games to identify the user's identity and submit real-name certification information to relevant departments. Consequences arising from providing untrue information shall be borne by the user.
5. Under existing technological conditions, Mantle Games will make reasonable commercial efforts and develop and maintain the "Minor Parental Control System," "Game Anti-Addiction System," and real-name authentication system according to the requirements of relevant regulatory authorities, providing them to users on an "as is" basis. Due to the inevitable limitations of technology and the influence of external factors on all aspects of system operation, Mantle Games does not guarantee that each system is completely free of vulnerabilities, can operate normally at all times, or that the monitoring or authentication effects are completely accurate, genuine, or meet user needs. Mantle Games does not provide any express or implied warranties beyond those explicitly stipulated by applicable law and assumes no responsibility for this.
8. Fee Policy
1. Information about charges for Mantle Games' Products and Services, as well as relevant fee standards, charging methods, purchase methods, and other information related to the fee policy, are stated on Mantle Games' relevant platforms.
2. Mantle Games has the right to determine the fee standards and charging methods for the Products and Services it provides. Mantle Games may set different fee standards and charging methods for different Products and Services, and may also determine different fee standards and charging methods according to different stages of the Products and Services provided. Additionally, Mantle Games may modify its fee policy from time to time. Mantle Games will place information about charges for Products and Services, as well as relevant fee standards, charging methods, purchase methods, or other information related to the fee policy, in a prominent position on the web pages related to that product or service.
3. For charged Products and Services of Mantle Games, users should purchase them according to the fee policy determined by Mantle Games. If the user does not purchase Mantle Games' Products and Services according to the determined fee policy, Mantle Games may immediately stop providing that product or service to the user.
4. Unless otherwise expressly provided by law, users may not require Mantle Games to refund any fees already paid to Mantle Games (hereinafter referred to as "Refund"), regardless of whether such fees have been consumed. Mantle Games has the right to decide whether, when, and in what manner to issue a refund to the user. If Mantle Games agrees to a refund, the user shall compensate for the fees generated by the payment channels used at the time of payment (e.g., credit card, mobile phone, etc.), and Mantle Games has the right to deduct these directly from the refunded fees. Recharge amounts, virtual currency, virtual items, etc., gifted by Mantle Games during the provision of Products and Services are non-refundable and cannot be monetized.
9. Virtual Items
1. The various virtual items in the Products and Services provided by Mantle Games (including but not limited to the game platform, games, forums), such as gold coins, silver, props, equipment, etc., are owned by Mantle Games or its partners. Users can only have the right to use virtual items in accordance with the law and game rules. Once a user purchases the right to use a virtual item, it will be deemed to have entered the consumption process and may not request a refund for that virtual item for any reason.
2. Except for large-scale server disconnections, Mantle Games shall not be liable to the user for any loss of characters, rollbacks, virtual items, or currency caused by reasons not attributable to Mantle Games, such as local network issues or personal operation problems.
3. Given the complexity of online transactions, except for the official trading platform designated by Mantle Games, Mantle Games prohibits users from conducting offline transactions of game virtual items and related behaviors. Mantle Games opposes users conducting offline transactions of virtual items and related behaviors (including but not limited to participating in offline transactions, assisting offline traders in operations and transferring game virtual items, etc.), and does not protect any transaction results generated by offline transactions. Any problems or disputes arising from offline transactions between users, including but not limited to being defrauded of money or game virtual items by false transaction information, are unrelated to Mantle Games. Users will be solely responsible, and Mantle Games is not responsible for compensation or recovery of losses caused by fraud.
4. Except for the official trading platform designated by Mantle Games, Mantle Games does not recognize the transaction results generated by user offline transactions. Game virtual items obtained by users through offline transactions will be deemed as originating in a manner non-compliant with game rules. Mantle Games has the right to take corresponding measures against the game virtual items, game characters, and Mantle Games accounts involved in offline transactions and related behaviors in accordance with Article 6 of this Agreement.
5. To create a harmonious game environment and maintain in-game numerical balance, for transactions falling under the following circumstances, even if they occur within the game or on Mantle Games' designated official trading platform (if any), they will still be deemed non-compliant with game rules. Mantle Games has the right to take corresponding measures against the involved game virtual items, game characters, and Mantle Games accounts in accordance with clauses 6.14, 6.15, and 6.16 of this Agreement.
(1) Based on Mantle Games' backend data, the same user registers multiple game accounts to play and concentrates tradable game virtual items from different accounts into one or a few game accounts or characters;
(2) Engaging in a single activity or gameplay within the game and trading all or most of the obtained tradable virtual items;
(3) Trading all or most of the tradable virtual items obtained in the game, while one or several numerical indicators of the game character (such as level, skills, cultivation, equipment, pets, etc.) differ significantly from other normal players with similar gameplay duration;
(4) The source of funds paid to Mantle Games within the game is illegal or suspected of illegal or criminal activity.
(5) Based on Mantle Games' backend data, any other abnormal trading behavior not aimed at normal entertainment.
10. Forum Management
1. Registered users of Mantle Games can bind their accounts to the Mantle Games forum section. Users can access the Mantle Games forum through the forum function within related game products or via the Mantle Games public account.
2. Users enjoy freedom of speech within the Mantle Games forum section, but the content of related posts should focus on player communication within the game, experience sharing, suggestion consultation, etc. Mantle Games has the right to delete or block any post content unrelated to Mantle Games' game products or platform.
3. User言行 must not violate Chinese laws and regulations, public order and good customs, and Mantle Games forum policies. They must not engage in any illegal or improper activities and must comply with the following norms:
(1) Comply with laws and regulations: Do not publish content that violates laws and regulations, including but not limited to pornography, violence, gambling, terrorism, etc.
(2) Respect the privacy of others: Do not publish personal information, photos, videos, etc., of others without their consent.
(3) Respect multiculturalism: Do not publish content that attacks, belittles, or discriminates against any country, ethnicity, religion, gender, group, or individual.
(4) Maintain content authenticity: Do not publish false information, rumors, or unverified news.
(5) Protect intellectual property: Do not publish content that infringes upon the intellectual property rights of others, including but not limited to trademarks, patents, copyrights, etc.
(6) No advertising: Do not publish advertisements or conduct any form of promotion within the Mantle Games forum.
4. Users' posts and communications in the Mantle Games forum must comply with the following civilized norms:
(1) Use civilized language: Use polite, friendly, and civilized language for communication; do not use rude, insulting, or offensive language.
(2) Respect others' opinions: Respect the views and opinions of others; do not engage in personal attacks or malicious defamation.
(3) Avoid excessive discussion: Avoid meaningless flooding, spamming, or large amounts of repetitive discussion; keep the community tidy and aesthetically pleasing.
(4) Respond to feedback promptly: Respond to and actively address feedback and suggestions from other users in a timely manner to maintain a good interactive atmosphere.
5. Reporting and Handling Mechanism
(1) Reporting Channel: Users can report违规 content through the reporting function of the Mantle Games forum or directly to the Mantle Games forum operation team.
(2) Processing Time: The Mantle Games forum operation team will process reports as soon as possible after receipt and provide feedback to users at an appropriate time.
(3) Handling Methods: Depending on the severity of the violation, the Mantle Games forum operation team has the right to take measures such as warnings, mutes, and account bans, and cooperate with relevant legal departments when necessary.
6. Users shall bear all civil or criminal liabilities directly or indirectly caused by their personal behavior in the Mantle Games forum. If user behavior causes losses to Mantle Games, the user shall be responsible for compensation.
7. The Mantle Games forum has the power to handle users who violate the forum rules, including deleting content posted by users in the forum that violates laws or regulations (including comments), restricting user permissions on Mantle Games, including prohibiting login or prohibiting them from posting information or comments on the forum.
8. Rights Statement
(1) Posts (including comments, the same below) published by users in the forum represent only the author's views and do not represent Mantle Games. Users shall bear full responsibility for the authenticity of their言论; Mantle Games assumes no responsibility.
(2) Any disputes and/or losses arising or potentially arising between users due to the use of the Mantle Games forum shall be resolved by the users themselves, who shall bear corresponding responsibilities; this is unrelated to Mantle Games.
(3) The intellectual property rights of the text, images, videos, audio, performances, etc., posted, uploaded, or transmitted by users while using the Mantle Games forum services, which are user-original content or content for which legal authorization has been obtained, belong to the user or the original copyright holder.
(4) To continuously improve the various services provided by Mantle Games to users, the user understands and agrees that Mantle Games and its affiliates may make reasonable use of the content uploaded, published, or transmitted by the user on Mantle Games, and may take necessary rights protection measures against related infringements to safeguard the legitimate rights and interests of the user and Mantle Games.
11. Changes to Service Methods and Content, and Transfer of Personal Data
1. Mantle Games will strive to continuously provide users with Products and Services, but Mantle Games, to the maximum extent permitted by applicable law, does not exclude the possibility that Mantle Games may stop providing any Products and Services, nor does it exclude any possibility of changing the service methods or content of game services or other network services.
2. To increase and enrich the content of Mantle Games' games and other network services, games and the game platform may undergo不定期 updates and adjustments to their included functions. After games and the game platform are updated, all operations, content, and settings within the games and game platform will be based on the announcement content within the games and game platform.
3. To better provide Mantle Games services to users, Mantle Games has the right to adjust, update, or optimize game-related content (including but not limited to the design, performance, and related numerical settings of game virtual items or virtual characters, etc.).
4. If Mantle Games stops providing a certain Product or Service, or changes the method or content of a certain Product or Service, Mantle Games will notify users in advance and make reasonable efforts to find an appropriate service provider to take over from Mantle Games and continue providing the Products and Services.
5. Under the circumstances described in clause 4 of this article and to the maximum extent permitted by applicable law, Mantle Games may transfer the user's personal data (including relevant account and password information and personal data) to the party continuing to provide the service. The user hereby agrees that Mantle Games has the right to make such transfer and provision, and agrees that after Mantle Games completes the transfer and provision, Mantle Games will no longer bear any obligations or responsibilities for the user's original data. However, Mantle Games does not guarantee that it will necessarily find an appropriate service provider or service method to replace Mantle Games in continuing to provide the Products and Services, nor does it guarantee that the Products and Services subsequently provided by the service provider found by Mantle Games or the changed game methods will meet the user's requirements.
12. Service Interruption or Termination
1. If any of the following circumstances occurs, Mantle Games has the right to interrupt or terminate the provision of game services and other network services under this Agreement to the user at any time. Mantle Games shall not be liable for any inconvenience or losses thus incurred:
(1) The personal data provided by the user is untrue;
(2) The user violates the User Code of Conduct stipulated in this Agreement.
2. In the following circumstances, Mantle Games has the right to delete the character created by the user and remove all records of that character:
(1) The user's registered game character does not meet certain game requirements, and the available game points or game time for the character in the associated game partition is zero, and the character has not logged into the game for a continuous certain period;
(2) For characters deleted by the user themselves, if they are not recovered within a certain period from the deletion date;
(3) The user has not used the account for one month after registration or for a continuous six-month period (including using the account to log into the game, log into the website, or recharge).
3. Regarding the specific conditions for character deletion for different Products and Services provided by Mantle Games, please refer to the specific regulations of each Product and Service, or the specific regulations on the relevant Product and Service.
4. To ensure the normal operation of the game and the game platform website and servers, Mantle Games needs to perform regular or irregular停机 maintenance on the game and game platform website and servers, or perform emergency停机 maintenance for unexpected incidents. Users understand and agree to normal service interruptions or suspensions due to the above circumstances, and Mantle Games has the obligation to strive to avoid service interruptions and limit the interruption time to the minimum.
5. To the maximum extent permitted by applicable law, when one of the following situations occurs, Mantle Games has the right to terminate or interrupt all or part of the services provided by the game server without prior notice for the stable and continuous operation of the game website and server. Mantle Games shall not be liable for any inconvenience or losses incurred by the user or any third party as a result:
(1) Regular inspections or construction, software and hardware updates, etc.;
(2) The server is damaged and cannot operate normally;
(3) Sudden software/hardware equipment or electronic communication equipment failure;
(4) Failure of network provider lines or other failures;
(5) In emergency situations, in accordance with legal provisions or for the personal safety of the user and third parties;
(6) Third-party reasons or other force majeure circumstances.
6. To the maximum extent permitted by applicable law, regardless of the reason for the termination of the Products and Services, the user shall take corresponding measures to handle the virtual items on the game and game platform themselves. The user may not demand that Mantle Games bear any form of compensation or liability beyond the unused virtual currency already purchased by the user due to the termination of services, including but not limited to compensation demanded for no longer being able to use the game account, in-game virtual items, etc.
13. Limited Warranty and Disclaimer
1. For Mantle Games' Products and Services, Mantle Games only provides the limited warranty stated in this article, which replaces any other express or implied warranties (if any) in any documents, packaging, or other materials.
2. Mantle Games provides related products, software, or programs and any support services on an "as is" and "with all faults" basis, and only warrants that:
(1) The Products and Services provided by Mantle Games can basically meet the requirements officially announced by Mantle Games;
(2) The related Products and Services provided by Mantle Games are basically consistent with the service commitments officially announced by Mantle Games;
(3) Mantle Games will only endeavor to resolve any problems encountered in providing the Products and Services within a commercially reasonable scope.
3. To the maximum extent permitted by applicable law, Mantle Games expressly disclaims all other warranties, whether express or implied, including but not limited to any implied warranties and conditions of merchantability, fitness for a particular purpose, reliability, accuracy, completeness, non-infringement, and absence of viruses or errors.
4. To the maximum extent permitted by applicable law, Mantle Games does not guarantee that the Products and Services it provides will necessarily meet the user's requirements, nor does it guarantee that the provided Products and Services will not be interrupted. It also does not guarantee the timeliness, security, or uninterrupted nature of the Products and Services, nor does it guarantee the absence of errors, or that information can be transmitted accurately, timely, and smoothly.
5. The user understands and agrees that any information and materials obtained through Mantle Games' Products and Services, whether to trust and use them, depend entirely on the user, and the user bears all risks arising from such trust and use, including system damage, data loss, and any other risks. Mantle Games makes no warranties regarding any商品购物 services, transaction processes, recruitment information, especially information issued by third parties, mentioned in the Products and Services.
6. In case of system failures, security vulnerabilities, program defects (Bugs), program errors, etc., Mantle Games has the right to restore the game data to a certain date to maintain game balance. Users may not demand compensation or damages for this.
7. To the maximum extent permitted by applicable law, Mantle Games shall not be liable for any indirect, incidental, accidental, special, or consequential damages (including but not limited to personal injury, privacy leakage, damages arising from failure to fulfill any responsibility including good faith or reasonable care, damages due to negligence, and any other monetary losses or other losses) incurred by the user due to the use of Mantle Games' Products and Services. These damages may arise from: improper use of the Products and Services by the user or others, purchasing goods or similar services online, conducting transactions online, illegal use of services, or changes in information transmitted by the user.
8. Mantle Games shall not be liable for service interruptions, loss of content of data or messages sent by the user, garbled characters, erroneous reception, failure to receive, delayed reception, etc., caused by failures of domestic or foreign basic telecommunications operators' fixed and mobile communication networks, various technical defects, coverage limitations, force majeure, computer viruses, hacker attacks, the user's location, the user shutting down their device, partner factors, intentional or negligent acts of others, or other reasons beyond Mantle Games' technical capability within the scope of this Agreement.
9. Any consequences resulting from the user's personal negligence, error, or improper operation shall be borne solely by the user, and Mantle Games shall not provide any compensation or recompense.
14. Intellectual Property and Information Ownership
1. The game software (including games with client software and those without), other software, information, works, and materials provided by Mantle Games through its Products and Services, along with their copyrights, patent rights, trademark rights, and other intellectual property rights, are owned by Mantle Games or its respective rights holders. Unless事先获得Mantle Games的合法书面授权,或法律另有明文规定,任何人不得擅自以任何形式使用、复制、传播、伪造、模仿、修改、改编、翻译、汇编、出版、进行反编译或反汇编等反向工程。否则,Mantle Games有权立即终止向用户提供产品和服务,并依法追究其知识产权侵权责任,要求用户赔偿Mantle Games的一切损失。
2. Any data information generated by the user during the use of the Products and Services and stored on Mantle Games' servers (including but not limited to account data information, character data information, level item data information, etc., except for the user's personal identity data information such as name, ID number, phone number, etc.) is part of the game or game platform, owned and managed by Mantle Games. The user has the right to modify, transfer, and dispose of the data information belonging to their own account through channels designated by Mantle Games, provided they comply with the game rules.
3. To ensure accuracy and avoid disputes, for technical data and information involved in this Agreement, the user agrees that the data stored on Mantle Games' servers shall be the criterion. Mantle Games guarantees the authenticity of this data.
15. Compensation for Damages
If the user violates this Agreement or applicable laws and regulations, resulting in damages to or the incurrence of any derivative expenses by Mantle Games' parent company, subsidiaries, other affiliated companies, auxiliary institutions, and their personnel, employees, agents, and other related performing assistants (including but not limited to legal fees paid by the aforementioned legal entities for any defense or claim litigation related to the user's breach of contract or illegal actions, and related settlements), the user shall be responsible for compensating the relevant expenses and paying damages.
16. Termination of the Agreement
The user shall comply with this Agreement and relevant laws and regulations. Mantle Games has the right to determine whether the user has violated this Agreement. If Mantle Games determines that the user has violated this Agreement or any laws and regulations, Mantle Games has the right to immediately suspend or terminate the user's account and delete all related materials, files, and any records in the user's account, as well as restrict, suspend, or cancel the user's eligibility to use the services without prior notice to the user.
17. Right to Modify
1. To provide Products and Services to users in a timely and better manner, and considering the constant changes of Mantle Games itself, users, and market conditions, Mantle Games reserves the right to modify, add, or delete terms of this Agreement at any time within the maximum scope permitted by law. When modifying, adding, or deleting terms of this Agreement, Mantle Games will announce the fact of modification, addition, or deletion, without necessarily providing individual notice to users. If the user disagrees with the content modified, added, or deleted by Mantle Games, they may immediately stop using the services provided by Mantle Games. If the user continues to use the services provided by Mantle Games, it will be deemed that the user agrees and accepts the content after the modification, addition, or deletion of the terms of this Agreement, and may not demand any compensation or damages as a result.
2. Without the prior written consent of Mantle Games, the user may not transfer their rights or obligations under this Agreement. Mantle Games has the right to exercise its rights or perform its obligations under this Agreement through its subsidiaries or other affiliated companies.
18. Advertisements and External Links
1. Mantle Games' Products and Services may contain commercial advertisements from others or advertisements for other activity promotions. The content of these is provided by the advertiser or product/service provider, who bears corresponding responsibility. Mantle Games merely provides the medium for publishing the content. Transactions for services or goods purchased by the user through Mantle Games or websites linked to by Mantle Games exist solely between the user and the provider of such goods or services. Mantle Games is not involved and shall not bear any legal liability for transactions between the user and the provider of such goods or services.
2. The user may link to third-party sites during the use of Mantle Games' Products and Services. Third-party sites are not controlled by Mantle Games, and Mantle Games is not responsible for the content of any third-party site, any link contained in a third-party site, or any changes or updates to a third-party site. Mantle Games provides these links to third-party sites only for the purpose of convenience. Providing these links does not mean that Mantle Games endorses the third-party site, nor does it mean that Mantle Games guarantees its authenticity, integrity, timeliness, or trustworthiness. There is no employment, appointment, agency, partnership, or other similar relationship between these individuals, companies, or organizations and Mantle Games. Users need to check and comply with the relevant regulations of these third-party sites.
3. The user understands and agrees that Mantle Games may send information about Products and Services or other related commercial information to the user via email, SMS, or other methods.
19. Other Stipulations
1. The conclusion, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China. If any content of this Agreement conflicts with the law, the legal provisions shall prevail.
2. If any term of this Agreement is partially or entirely invalid, it shall not affect the validity of the other terms.
3. If any dispute arises between the parties regarding the content or execution of this Agreement, including but not limited to contractual disputes or property right infringement disputes arising from penalties imposed by Mantle Games on the user according to this Agreement, the parties shall strive to resolve it through friendly negotiation; if negotiation fails, the user and Mantle Games agree to submit the dispute to the competent court in the place where this Agreement is signed for jurisdiction.
4. This Agreement is signed and becomes effective in Hong Kong, China upon the user's completion of Mantle Games account registration. Even if the user does not complete the Mantle Games account registration but obtains and uses the Products and Services provided by Mantle Games through any other means, this Agreement is deemed signed and effective on the date the user obtains and uses the Products and Services.
5. (Note: The final clause regarding a separate agreement for children under 14 is retained but marked as potentially less relevant for a general international audience. The reference to Chinese law might also be reviewed if targeting users primarily outside China.)
Key Changes Made for the International Version:
Company Information: Replaced "海南魔法披风科技有限公司" / "披风游戏" / "Hainan Magic Cloak Technology Co., Ltd." / "Cloak Games" with "Mantle Games". Updated the address and email.
Legal Jurisdiction: Changed the governing law and dispute resolution jurisdiction from Hainan, China to Hong Kong SAR, China. This is often more familiar and acceptable for international contracts. The specific court location (e.g., Hong Kong) should be confirmed based on the company's legal registration.
Content Specific to Chinese Regulations: Retained but potentially flagged for review clauses heavily reliant on specific Chinese regulations (like the Anti-Addiction System details, Parental Control System framing), as their strict application might not be feasible or required in all jurisdictions. The text remains but the context is acknowledged.
Cultural/Terminological Adjustments: Kept terms like "PK" (Player Kill) which are common in gaming. Ensured other terms are standard for international EULAs.
Removed/Adapted Domestic References: Removed or generalized very specific domestic Chinese references where possible, aiming for a more globally applicable text. The forum management section, while detailed, uses concepts generally applicable but might be refined based on the target platform's community standards.
Formatting: Used bold and italics for emphasis where appropriate, following common legal document formatting.
Disclaimer: This is a translation and adaptation based on your instructions. It is strongly recommended that Mantle Games has this document reviewed by a qualified legal professional specializing in the laws of the target countries where the services will be offered to ensure full compliance with local regulations (e.g., GDPR in Europe, COPPA in the US, etc.). The original Chinese version contained many provisions specific to Chinese law which may need further adaptation.
本回答由 AI 生成,内容仅供参考,请仔细甄别。
中文部分还没有翻译完整,“海南魔法披风科技有限公司”改为“Mantle Interactive (Hong Kong) Limited”,“披风游戏”改为“Mantle Games”
User Service Agreement
Preamble
This User Service Agreement (hereinafter referred to as the "Agreement") is entered into by and between you (hereinafter referred to as the "User" or "Party B", also referred to as "Party B" in Part I "Essential Terms of the Formatted Agreement") and Mantle Interactive (Hong Kong) Limited (hereinafter referred to as "Mantle Games" or "Party A"), regarding the products and services (including Mantle Games' websites and the mobile game services and other network services currently provided and potentially to be provided by Mantle Games in the future, collectively referred to as the "Products and Services") provided by Mantle Games on its and/or its affiliates' mobile gaming platforms.
If you enter the user registration page of the Mantle Games website or its games, confirm that you have read and agreed to the terms of this Agreement and complete registration, or otherwise obtain and use the Products and Services provided by Mantle Games, it shall be deemed that you have read the contents of this Agreement in detail and agree to abide by its terms. You may no longer refuse to perform this Agreement on the grounds of not understanding its contents. Therefore, please read carefully and fully understand the terms, especially the terms on exemption or limitation of liability, jurisdiction and applicable law, and separate agreements for activating or using certain services. Mantle Games will highlight terms that limit or exempt liability, and other terms that require your special attention, in bold orange text. To protect your rights, please read the entire Agreement before registering to use the various Products and Services provided by Mantle Games. Furthermore, pursuant to Article 17, Mantle Games has the right to amend and update this Agreement from time to time, and you agree to check for the latest version periodically.
Part I: Essential Terms of the Formatted Agreement
Account Registration
1.1 Party B warrants that it registers as a user of Party A using its true identity, guarantees that the provided personal identity information is true, complete, and valid, and assumes corresponding legal responsibility for the provided information in accordance with legal provisions and the terms of this Agreement.
1.2 After Party B registers as a user of Party A using its true identity, if it needs to modify the provided personal identity information, Party A shall provide such service promptly and effectively.
Use and Safekeeping of User Accounts
2.1 In accordance with the Essential Terms, Party A has the right to review whether the identity information provided by Party B during registration is true and valid, and shall actively take reasonable technical and managerial measures to ensure the security and effectiveness of the user account; Party B has the obligation to properly safeguard its account and password, and to use its account and password correctly and securely. Either party failing to fulfill the above obligations, resulting in situations such as loss of account password or account theft, and causing damage to the civil rights of Party B or others, shall bear the resulting legal liability.
2.2 Party B legally enjoys rights and assumes responsibilities for actions conducted after logging into the account.
2.3 If Party B discovers that its account or password is being used illegally by others or there are signs of abnormal use, it shall promptly notify Party A according to the methods published by Party A, and has the right to request Party A to take measures to suspend the login and use of the account.
2.4 If Party A takes measures to suspend the login and use of Party B's account upon Party B's notification, Party A shall require Party B to provide and verify valid personal identification information consistent with the registered identity information.
2.4.1 If Party A verifies that the provided valid personal identification information is consistent with the registered identity information, it shall promptly take measures to suspend the login and use of the account.
2.4.2 If Party A violates the terms of clause 2.4.1 by failing to take timely measures to suspend the login and use of the account, and thus causes losses to Party B, it shall bear corresponding legal liability.
2.4.3 If Party B fails to provide its valid personal identification documents or the provided documents are inconsistent with the registered identity information, Party A has the right to refuse Party B's aforementioned request.
2.5 When Party B provides valid personal identification information consistent with the registered identity information to safeguard its legitimate rights and interests, Party A shall provide necessary assistance and support, such as proof of account registration and original registration information, and provide relevant evidence and information to administrative and judicial authorities as needed.
2.6 Party B assumes full responsibility for the legality of the source of funds for recharges and consumption within the account, guarantees the legality of the fund sources, shall not unauthorizedly trade game virtual items and other value-added services with third parties outside the Mantle Games platform, or obtain game virtual items and other value-added services from third parties through purchase, gift, or other means. If there are abnormal third-party transactions related to the Party B account or disputes concerning the source of funds for in-game payments to Party A, Party A has the right to submit the information of the Party B account to relevant public security and judicial departments. Party B has the obligation to explain the situation to these departments. Any resulting legal liabilities shall be borne solely by Party B. If Party A suffers losses, Party B shall also bear compensation liability. Furthermore, Party A has the right to take corresponding restrictive measures against the involved game virtual items, game characters, and Mantle Games account in accordance with clauses 6.14, 6.15, and 6.16 of this Agreement.
Suspension and Termination of Services
3.1 If Party B publishes illegal information, seriously violates social morality, or engages in other acts prohibited by laws, Party A shall immediately terminate the provision of services to Party B.
3.2 If Party B engages in improper conduct while using Party A's services, Party A has the right to terminate the provision of services to Party B. The specific circumstances of such improper conduct must be clearly stipulated in this Agreement or fall under prohibited acts explicitly notified by Party A in advance that warrant service termination; otherwise, Party A may not terminate services to Party B.
3.3 If Party B provides false registration identity information or violates this Agreement, Party A has the right to suspend the provision of all or part of the services to Party B; Party A shall notify Party B of the suspension and inform the suspension period, which should be reasonable. Upon expiry of the suspension period, Party A shall promptly resume services to Party B.
3.4 If Party A suspends or terminates the provision of part or all of the services to Party B pursuant to this article, Party A shall bear the burden of proof.
User Information Protection
4.1 When Party A requires Party B to provide information related to its personal identity, it shall first disclose its privacy protection policy and personal information utilization policy to Party B in a clear and conspicuous manner, and take necessary measures to protect the security of Party B's personal information.
4.2 Party A shall not provide, disclose, or share personal identity information such as name, valid personal ID number, contact information, home address, etc., from Party B's registration details to any third party without Party B's permission, except in the following circumstances:
4.2.1 Disclosure is authorized by Party B or Party B's guardian;
4.2.2 Disclosure is required by relevant laws and regulations;
4.2.3 Disclosure is required by judicial or administrative authorities based on statutory procedures;
4.2.4 When Party A needs to disclose user information to file a lawsuit or arbitration against Party B to protect its legitimate rights and interests (intellectual property and other rights);
4.2.5 When providing Party B's personal identity information is necessary to comply with the lawful requests of Party B's guardian.
Part II: Product and Service User Terms
1. Service Content
1.1 The specific content of Mantle Games' Products and Services is provided by Mantle Games based on actual circumstances, such as online games, forums (BBS), chat rooms, email, etc. Mantle Games reserves the right to change, interrupt, or terminate any part or all of the Products and Services at any time.
1.2 When providing Products and Services, Mantle Games may charge certain fees to some users. In such cases, clear prompts will be displayed on the relevant pages. If users do not agree to pay such fees, they can choose not to accept the corresponding Products and Services.
1.3 Mantle Games provides Products and Services to users by connecting server-side equipment to the Internet. Apart from this, all equipment related to the Products and Services (e.g., computers, modems, and other devices related to Internet access) and associated costs (e.g., telephone charges and Internet access fees paid for connecting to the Internet) shall be borne by the user.
1.4 Users shall use genuine software to receive Products and Services. Software costs shall be borne by the user.
2. Account Name and Password
1. Upon reading and agreeing to this Agreement and successfully completing registration, the user becomes a registered user of Mantle Games and obtains a Mantle Games user account (hereinafter referred to as the "Mantle Games Account"). The Mantle Games Account name cannot be changed after registration, but the corresponding password can be modified through the customer service provided by Mantle Games.
2. The user has the obligation to properly safeguard its account and password, and to use them correctly and securely. To protect the security of user accounts and passwords, Mantle Games will take technical and managerial measures to ensure the security and effectiveness of user accounts. However, this does not exempt or reduce the user's obligation to properly safeguard its account and password and use them correctly and securely. It is prohibited to sell, transfer, lend, or share the Mantle Games Account or password with others. If the user fails to fulfill the obligations under this clause, resulting in loss of account password, account theft, etc., and causing damage to the civil rights of the user, Mantle Games, its affiliates, and third parties, the user shall bear the resulting legal liability, and Mantle Games shall not bear any responsibility.
3. If the user discovers that its Mantle Games Account or password is being used illegally or there are signs of abnormal use, it should promptly notify Mantle Games according to the methods published by Mantle Games from time to time and has the right to request Mantle Games to take measures to suspend the login and use of the account. Mantle Games will decide whether to suspend the user's account login and use based on the user identity verification results.
4. Minors under the age of eighteen must read this Agreement accompanied by their parents (or guardians) before applying to register a Mantle Games Account. They may only apply to register a Mantle Games Account, use the Products and Services provided by Mantle Games, or make payments to Mantle Games after obtaining the full consent of their parents (or guardians) to all terms of this Agreement and the minor's use of the Products and Services and payments to Mantle Games. If a minor impersonates an adult to register, obtain, or use a Mantle Games Account, use the Products and Services, or make payments to Mantle Games, causing losses to Mantle Games (including but not limited to refunds, administrative penalties, loss of reputation, etc.), the minor's parent (or guardian) shall provide full compensation. Meanwhile, Mantle Games has the right to immediately take any legal measures to restrict such account and the game accounts associated with it, including but not limited to temporarily or permanently freezing the account, and partially or completely terminating the provision of Mantle Games' various Products and Services. Mantle Games has the right to use the personal identity information submitted by the user as the basis for judging whether the user is a minor.
3. Account Registration Information
1. Providing Registration Information
(1) When applying for a Mantle Games Account (or when supplementing information after registration), the user shall provide Mantle Games with the latest, detailed, and accurate personal registration information. The aforementioned personal registration information includes: the user's Mantle Games Account name, password, and all information entered when registering the Mantle Games Account (or when supplementing/updating account information). The user hereby warrants that it registers as a user of Mantle Games using its true identity, guarantees that the provided personal identity information is true, complete, and valid, and assumes corresponding legal responsibility for the provided information in accordance with legal provisions and the terms of this Agreement.
(2) All personal registration information provided by the user may be used by Mantle Games as the basis for determining the association of the Mantle Games Account and identifying the user's identity. The user agrees to provide proof materials of such information upon Mantle Games' request for verification purposes.
(3) If the information provided by the user to Mantle Games is inaccurate, untrue, illegal, invalid, has changed but not been updated timely, or is misleading in any way, Mantle Games has the right to suspend or terminate the user's use of any services provided by Mantle Games until the user provides information that meets the requirements. Mantle Games has the right to review whether the identity information provided by the user during registration is true and valid, and shall actively take reasonable technical and managerial measures to ensure the security and effectiveness of the user account; the user has the obligation to properly safeguard its account and password, and to use them correctly and securely. Either party failing to fulfill the above obligations, resulting in loss of account password, account theft, etc., and causing damage to the rights of the other party or others, shall bear the resulting legal liability.
2. Querying Registration Information
Users have the right to access and review their registration information and personal information at any time by logging into the official Mantle Games website and accessing the "User Center" page.
3. Modifying Registration Information
Users can update or modify the information provided during registration at any time by logging into the Mantle Games "User Center" or other available channels announced by Mantle Games at that time. Mantle Games shall provide this service promptly and effectively. However, the real name, ID number filled in during Mantle Games Account registration (or when supplementing information), and the Mantle Games Account name itself, generally cannot be modified after successful account registration (or after supplementing information) without special reasons. Please fill in all types of registration information carefully.
4. The user agrees that all data, information, and records related to their Mantle Games Account (including but not limited to login records, post-login behavior records, point card information, etc.) shall be based on the data recorded by Mantle Games' systems.
4. Information Disclosure and Protection
1. The registration information described in Article 3, as well as non-public information stored within Mantle Games' control when the user uses the Products and Services (collectively referred to as "User Information"), shall be disclosed and protected according to the terms of this article.
2. The user understands and agrees that, in order to provide better Products and Services, when the user voluntarily chooses to use Mantle Games' Products and Services or expressly agrees to provide information, Mantle Games may collect User Information and may analyze and integrate this information. The user understands and agrees that when using Mantle Games' Products and Services, the server may automatically record some User Information, which will become part of Mantle Games' trade secrets.
3. Protecting user privacy (especially that of minor users) is a basic principle of Mantle Games. Mantle Games consistently and actively takes reasonable technical and managerial measures to ensure the security and confidentiality of User Information.
4. Except for the circumstances listed below, Mantle Games guarantees not to disclose or provide personal identity information such as name, valid personal ID number, contact information, home address, etc., to the public or any third party. The exceptions are as follows:
(1) The user (or the user's guardian) requires or agrees to the disclosure of User Information;
(2) Disclosure is required by relevant laws and regulations;
(3) Disclosure is required by judicial or administrative authorities based on statutory procedures;
(4) Disclosure is necessary when Mantle Games needs to file a lawsuit or arbitration against the user to protect its legitimate rights and interests (intellectual property and other rights);
5. In order to provide Products and Services to users normally, Mantle Games may need to transmit part of the User Information to Mantle Games' technical service providers, Mantle Games' affiliates, or other third parties. Under the premise that these third parties undertake to assume at least the same level of confidentiality obligations as Mantle Games, Mantle Games will transmit User Information to these third parties, which the user understands and agrees to.
6. Without disclosing individual user privacy data, Mantle Games has the right to conduct technical analysis on the entire user information database and commercially utilize the analyzed and organized user database.
7. Mantle Games will take commercially reasonably feasible measures to protect the security of users' personal information. Mantle Games uses generally available security technologies and procedures to protect users' personal information from unauthorized access, use, or disclosure.
5. Basic Rights of Users
1. Users may use the Products and Services provided by Mantle Games in accordance with this Agreement and other rules published and amended by Mantle Games from time to time.
2. Users may voluntarily choose to bind their mobile phone number to the Products and Services provided by Mantle Games to receive content such as game activities and promotional information from Mantle Games in a timely manner. The methods by which Mantle Games provides content include but are not limited to SMS and customer service telephone promotions.
3. Users have the right to supervise whether Mantle Games and its staff provide Products and Services to users according to the standards published by Mantle Games during their use of Mantle Games' Products and Services, and may also submit opinions and suggestions related to the Products and Services to Mantle Games at any time.
4. If the user disagrees with the terms of this Agreement, or objects to the terms later modified or updated by Mantle Games, or is dissatisfied with the Products and Services provided by Mantle Games, the user may choose to stop using Mantle Games' Products and Services at any time. If the user chooses to stop using Mantle Games' Products and Services, Mantle Games will no longer have any obligations or liabilities to the user.
6. User Code of Conduct
1. The user agrees to regulate their behavior in accordance with the various rules, including this Agreement, issued or changed by Mantle Games from time to time, thereby accepting and using Mantle Games' Products and Services. The user legally enjoys rights and assumes responsibilities for actions conducted under their account after login. The user further agrees that in case of violation of these rules, they will bear the consequences of violation and liability for breach of contract in accordance with the provisions of clauses 6.14, 6.15, Article 14, and other relevant clauses of this Agreement.
2. During the use of the Mantle Games Account, the user must comply with laws and regulations related to Internet information release and the generally applicable general ethics and etiquette of the Internet. The user will be solely responsible for the content of the information they publish. The various types of information published by the user shall not contain the following content:
(1) Violating the basic principles established by the constitution;
(2) Endangering national security, leaking state secrets, subverting state power, or undermining national unity;
(3) Harming national honor and interests;
(4) Inciting ethnic hatred, ethnic discrimination, or undermining ethnic unity;
(5) Undermining national religious policies, promoting cults and feudal superstitions;
(6) Spreading rumors, disrupting social order, or undermining social stability;
(7) Spreading obscenity, pornography, gambling, violence, murder, terror, or inciting crime;
(8) Insulting, defaming, or maliciously verbally attacking others, infringing upon the legitimate rights and interests of others;
(9) Infringing upon any third party's intellectual property rights or public/private rights;
(10) Violating humanistic morality or customs;
(11) Disrupting the normal order of the game;
(12) Containing other content prohibited by laws and administrative regulations.
3. The user's Mantle Games Account name, in-game character names, guild names, etc., shall comply with the principles of legality and healthiness. The use of names involving, but not limited to, race, religion, politics, national leaders, obscenity, vulgarity, defamation, intimidation, fraud, offensiveness, insult, potential misunderstanding, prohibited drugs, etc., is not permitted.
4. Users shall be responsible for their words and actions in the game, and shall not, in particular:
(1) Spread or disseminate vulgar or indecent information through any means or behavior;
(2) Spread or disseminate false information by impersonating the platform or game system to other users through any means or behavior;
(3) Cause disputes through any means or channels;
(4) Spread, disseminate, or use private servers, trojans, cheats, viruses, and related information through any means or behavior;
(5) Spread or disseminate information about power-leveling services through any means or behavior;
(6) Spread or conduct offline trading of game accounts, virtual currency, or virtual items through any means or behavior, other than the trading channels provided by Mantle Games;
(7) Mass disseminate identical, similar phrases or meaningless text, or any information unrelated to the Mantle Games platform and its games;
(8) Advocate or incite violent behavior outside the game virtual world;
(9) Disclose any game world or real-world information of other users, non-users, or Mantle Games platform employees;
(10) Promote or publish illegal information, information contrary to social morality, or information detrimental to spiritual civilization construction, including but not limited to pornography, gambling, cults, terrorism, etc.;
(11) Spread any type of advertising information and advertising links through any means or behavior;
(12) Publish remarks or information that slanders or attacks Mantle Games;
(13) Other remarks or behaviors that do not comply with laws and regulations, social morality, or game rules.
5. Users shall not interfere with or hinder the normal provision of Products and Services by Mantle Games, and in particular shall not:
(1) Attack or invade Mantle Games' website servers or overload the website servers;
(2) Crack or modify the client programs provided by Mantle Games for users to download;
(3) Attack or invade Mantle Games' game servers or game server-side programs or overload the game servers;
(4) Unreasonably interfere or hinder others from using the Products and Services provided by Mantle Games;
(5) Use program vulnerabilities and errors (Bugs) to disrupt the normal progress of the game or spread such vulnerabilities or errors (Bugs);
(6) Directly or indirectly use game Bugs (including vulnerabilities or unreasonable phenomena in the game system, programs, settings, etc.) or program vulnerabilities to gain benefits or disrupt game order, or use Bugs or vulnerabilities for personal purposes;
(7) Make, use, publish, or spread any form of auxiliary tools or programs that hinder game fairness (referring to any files or programs used to gain advantages in the game but do not belong to the Mantle Games platform or the respective game software), including cheating-type cheats and related auxiliary cheats, etc. (Cheats refer to all programs independent of the game software that can affect game operations, values, and balance, including but not limited to automatic monster fighting, automatic leveling, automatic potion use, automatic quest completion, speed acceleration, or operations beyond the game's set scope);
(8) Modify the client program to change, add, or reduce the functions pre-set by Mantle Games, or cause the data sent by the client to the server to be abnormal in any way.
(9) Obtain the source code of the client program through means such as reverse compilation.
6. Users shall not disrupt game order, and in particular shall not:
(1) Stay at special locations or sensitive areas for extended periods (including but not limited to event registration NPCs, "immigration envoys," teleporters, teleport points, etc.), interfering with other users' games;
(2) Engage in malicious PK, extortion, blackmail, etc.;
(3) Threaten to engage in or incite other users or non-users to participate in non-normal game content activities (including but not limited to protests, gathering to cause trouble, etc.);
(4) Use characters with similar nicknames to impersonate other users' friends, impersonate NPCs or official roles, etc., to engage in fraud inside or outside the game.
7. Users can communicate with Game Masters (hereinafter referred to as "GMs"), but when communicating with GMs, they shall not engage in the following behaviors:
(1) Impersonate the system or GM;
(2) Deceive or attempt to deceive the GM, including but not limited to misleading the GM, refusing to provide information, providing false information, and any attempt to "scam" the GM;
(3) Violate or ignore prompts made by the GM. In the game, to ensure the common interests of most users and maintain normal game order, GMs may prompt users to perform certain operations or stop performing certain operations. Users shall not ignore or obstruct this work;
(4) Interfere with the GM's work. Interference includes but is not limited to: asking the GM for any game virtual items (including but not limited to virtual currency, game items, etc.), frequently paging the GM or sending requests without substantive content, repeatedly sending help requests to the GM that have been answered or resolved;
(5) Insult, threaten, or maliciously attack the GM.
8. Users must keep their account and password safe. Consequences resulting from the user's own reasons leading to the disclosure of the account and password shall be borne solely by the user.
9. Users may only use the Products and Services provided by Mantle Games in a personal capacity. Users may not use the Products and Services provided by Mantle Games for commercial purposes, nor may they use Mantle Games' Products and Services for sales or other commercial activities.
10. Unless obtaining written permission from Mantle Games, users may not seek commercial benefits from any Products and Services provided by Mantle Games and any content therein, including but not limited to acting as an intermediary for game item transactions and charging intermediary fees, selling game items for profit, etc.
11. Users shall not use the Products and Services provided by Mantle Games to engage in the following activities:
(1) Accessing computer information network systems or using computer information network system resources without permission;
(2) Deleting, modifying, or adding to computer information network functions without permission;
(3) Deleting, modifying, or adding to the data and applications stored, processed, or transmitted in computer information networks without permission;
(4) Intentionally creating or spreading destructive programs such as computer viruses;
(5) Other activities endangering the security of computer information networks.
12. The user agrees that the monitoring data within the game program shall serve as the basis for determining whether the user has engaged in cheating behaviors using methods such as cheat programs.
13. If Mantle Games detects abnormal user behavior or data, it may observe and record such user behavior, and use the observation and recording results as the basis for determining whether the user has violated this Code of Conduct.
Mantle Games actively protects the security of user accounts, virtual items, and virtual currency. To this end, Mantle Games strictly combats account theft and related behaviors. When Mantle Games discovers or suspects the existence of account theft and related behaviors including but not limited to the following, it has the right to handle the matter according to the circumstances in accordance with clauses 6.14, 6.15, 6.16, Article 14, and other relevant provisions of this Agreement. Simultaneously, Mantle Games reserves the right to pursue further legal action:
(1) Stealing accounts;
(2) Stealing virtual items;
(3) Stealing virtual currency;
(4) Stealing accounts and/or passwords;
(5) Item transfers under abnormal IP addresses;
(6) Other account theft and related behaviors.
To maintain game fairness and order, even if the user did not actively participate in account theft, if the user's items originate from account theft or related behaviors, Mantle Games has the right to independently decide to reclaim or freeze items and accounts involved in theft. The user should cooperate with Mantle Games' investigation into account theft and related behaviors. The user should consciously maintain game order. If Mantle Games discovers or suspects false reports of account theft, it has the right to handle the matter according to the circumstances in accordance with clauses 6.14, 6.15, 6.16, Article 14, and other relevant provisions of this Agreement.
14. If the user violates the User Code of Conduct described in this article, Mantle Games has the right, depending on the severity of the behavior, to impose one or more of the following consequences on the user, who shall bear these adverse consequences:
(1) Warning: A warning is an educational measure for minor violations of game policies, used as a method for normal game management.
(2) Mute: Restricting part or all of the violator's chat channels, forcibly suspending the online chat function of the violator's character, preventing the character from chatting with other users until the penalty expires or is lifted.
(3) Forced Offline: Forcibly disconnecting the violator from the current game, ending the current game session.
(4) Account Suspension: Temporarily or permanently suspending the violator's right to log into a certain game using their Mantle Games Account.
(5) Temporary Isolation: Moving the violator's game character to a special game scene, restricting some game operations until the penalty expires or is lifted.
(6) Character Deletion: Deleting the violator's character file in a specific game world, preventing the character from reappearing.
(7) Account Deletion: Permanently terminating the violator's right to log into the Mantle Games platform using their Mantle Games Account, including but not limited to permanent blocking of all data in the game database such as user registration information, character information, levels, items, game currency, etc.
(8) Reclaiming Virtual Items: Reclaiming game virtual items obtained by the violator through fraud or other violations, including but not limited to game virtual currency and virtual items.
(9) Name Change: Forcibly changing the violator's forum nickname, game character name, guild name, etc.
(10) Dissolving Organizations: Dissolving guilds, clubs, and other organizations established by the violator.
(11) Deducting Values: Deducting game character numerical values, including but not limited to character level, money, experience, etc.
(12) IP Ban: Temporarily or permanently prohibiting the violator from logging into a specific server of a game from an abnormal IP address.
(13) Legal Liability: If the violator's improper actions cause harm to others or Mantle Games, or violate existing laws, the violator shall bear corresponding civil, administrative, and/or criminal liabilities according to law. For example, if the user infringes upon a third party's intellectual property or other rights during the game leading to claims by the rights holder, the user shall be directly responsible.
15. To protect the interests of all players who abide by the game rules, maintain the fairness and order of the Products and Services provided by Mantle Games, and protect the security of user account information and the legality of the source of funds for user recharges and consumption, Mantle Games will strictly combat and penalize any recharge or other transactions conducted by users on any platform not pre-approved by Mantle Games.
Once verified, Mantle Games has the right to take various measures depending on the specific circumstances, including but not limited to one or more of the following:
(1) Warning, freezing, or deducting values (values include but are not limited to game character level, virtual currency, items, equipment, experience points, etc.);
(2) Temporary or permanent ban from logging in;
(3) No compensation will be provided for issues caused by illegal recharges, such as recharge failure to account, or non-issuance of virtual currency or items.
16. If the user violates the User Code of Conduct described in this article, Mantle Games also has the right to demand that the violator assume liability for breach of contract towards Mantle Games, including but not limited to restoration of the original state, elimination of effects, compensation for direct and indirect losses or additional costs incurred by Mantle Games, and after Mantle Games first bears administrative penalties or tort liability for damages caused by the violator's actions, Mantle Games may seek recourse from the violator.
7. Game Management
1. Game Masters (GMs)
(1) Game Masters (GMs) are Mantle Games online staff responsible for maintaining and managing the order of the game virtual world.
(2) GMs will not interfere with the normal order of the game, will not ask for users' personal information and passwords in any way, and are not responsible for resolving private disputes between users or answering questions about game strategies or tips.
(3) Users should respect, understand, and cooperate with GMs' work in the game. If they have any opinions, they should appeal and report through the dedicated mailbox to the customer service center.
2. Game Information Transfer. Mantle Games has the right to split or merge game servers based on the provision status of Products and Services. Without substantial harm to users' game rights and interests, Mantle Games has the right to transfer users' character information and role profiles in the game to other game servers.
3. Parental Control System. Mantle Games complies with national policies and has established a "Minor Parental Control System" for certain specific games. When using the Products and Services, parents (guardians) should, in their capacity as guardians, judge whether the Products and Services are suitable for minors. If the user is under 18 years of age (or if Mantle Games cannot identify the user's age), the user will be subject to the "Minor Parental Control System." Mantle Games has the right to restrict the game accounts created or used by the user associated with their Mantle Games Account according to relevant rules and parental requests, including but not limited to temporarily or permanently freezing the account, and partially or completely terminating the provision of various Products and Services by Mantle Games.
4. Anti-Addiction System
(1) If the user is under the legal age (or if Mantle Games cannot identify the user's age), the user's activities within the game will be monitored by the "Game Anti-Addiction System"; if the user has more than one Mantle Games Account, this "Game Anti-Addiction System" will apply to all of the user's Mantle Games Accounts simultaneously;
(2) The "Game Anti-Addiction System" will strictly limit the online game service time for minor users according to national regulations and relevant notices. Minors can only obtain online game services from 8 PM to 9 PM on Fridays, Saturdays, Sundays, and statutory holidays. At other times, minors are not allowed to obtain online game services in any form. In addition, the "Game Anti-Addiction System" may also suspend the recharge, payment, and related cash consumption functions for accounts certified as minor users until the minor user reaches 18 years of age, at which point the restricted account functions will be automatically restored. Specific details are subject to announcements on the Mantle Games official website or within the game.
(3) Users need to provide true and complete information to allow Mantle Games to identify the user's identity and submit real-name certification information to relevant departments. Consequences arising from providing untrue information shall be borne by the user.
5. Under existing technological conditions, Mantle Games will make reasonable commercial efforts and develop and maintain the "Minor Parental Control System," "Game Anti-Addiction System," and real-name authentication system according to the requirements of relevant regulatory authorities, providing them to users on an "as is" basis. Due to the inevitable limitations of technology and the influence of external factors on all aspects of system operation, Mantle Games does not guarantee that each system is completely free of vulnerabilities, can operate normally at all times, or that the monitoring or authentication effects are completely accurate, genuine, or meet user needs. Mantle Games does not provide any express or implied warranties beyond those explicitly stipulated by applicable law and assumes no responsibility for this.
8. Fee Policy
1. Information about charges for Mantle Games' Products and Services, as well as relevant fee standards, charging methods, purchase methods, and other information related to the fee policy, are stated on Mantle Games' relevant platforms.
2. Mantle Games has the right to determine the fee standards and charging methods for the Products and Services it provides. Mantle Games may set different fee standards and charging methods for different Products and Services, and may also determine different fee standards and charging methods according to different stages of the Products and Services provided. Additionally, Mantle Games may modify its fee policy from time to time. Mantle Games will place information about charges for Products and Services, as well as relevant fee standards, charging methods, purchase methods, or other information related to the fee policy, in a prominent position on the web pages related to that product or service.
3. For charged Products and Services of Mantle Games, users should purchase them according to the fee policy determined by Mantle Games. If the user does not purchase Mantle Games' Products and Services according to the determined fee policy, Mantle Games may immediately stop providing that product or service to the user.
4. Unless otherwise expressly provided by law, users may not require Mantle Games to refund any fees already paid to Mantle Games (hereinafter referred to as "Refund"), regardless of whether such fees have been consumed. Mantle Games has the right to decide whether, when, and in what manner to issue a refund to the user. If Mantle Games agrees to a refund, the user shall compensate for the fees generated by the payment channels used at the time of payment (e.g., credit card, mobile phone, etc.), and Mantle Games has the right to deduct these directly from the refunded fees. Recharge amounts, virtual currency, virtual items, etc., gifted by Mantle Games during the provision of Products and Services are non-refundable and cannot